Refund Policy
Last updated: July 15, 2026
This Refund Policy explains how refund and billing support requests are handled for camera subscription services purchased through this portal.
1. General approach
Refund eligibility may depend on your reseller, service provider, payment provider, subscription plan, billing period, local law, and the reason for the request. Please contact your reseller or service provider for billing support.
2. Subscription cancellation
You may cancel eligible active subscriptions from the subscription portal. Cancellation stops future billing according to the payment provider's rules and the subscription arrangement. Canceling a subscription does not always create an automatic refund for previous charges.
3. Refund requests
When requesting a refund, please provide the account email, Camera ID, subscription product, purchase date, and a short explanation. This helps the reseller, service provider, or payment provider review the request more quickly.
4. Situations that may be reviewed
- Duplicate or accidental purchase.
- Billing error or incorrect subscription plan.
- Service access issue that could not be resolved by support.
- Other cases required by applicable consumer protection laws.
5. Non-refundable cases
Refunds may be declined when the subscription was used as intended, the billing period has already been consumed, the request is outside the allowed review period, or the issue is caused by unsupported equipment, incorrect camera credentials, network availability, or account misuse.
6. Payment provider processing
Payments and refunds may be processed by Paddle or another authorized payment provider. Approved refunds may take several business days to appear, depending on the payment method, bank, card issuer, region, and payment provider.
7. Contact
If you have any questions about billing, cancellation, or refund requests, please contact your reseller or service provider.