Privacy Policy
Last updated: July 15, 2026
This Privacy Policy explains how information is collected and used when you access the camera subscription portal, authenticate cameras, manage subscriptions, or use related service features.
1. Information we collect
- Account information, such as your email address and one-time password sign-in status.
- Camera information, such as Camera ID, camera name, service provider, and subscription status.
- Subscription information, such as selected plan, product name, active or canceled status, start date, payment transaction identifiers, and subscription identifiers.
- Technical information, such as timestamps, session cookies, logs, and service diagnostics.
2. Camera credentials
Camera administrator credentials may be used to authenticate access before a camera is subscribed. Credentials should only be used for verification and service setup. Avoid sharing camera credentials with anyone who is not authorized to manage the camera.
3. How information is used
- To sign you in and keep your account associated with the correct cameras.
- To authenticate cameras and prevent unauthorized subscription setup.
- To create, manage, cancel, and display subscriptions.
- To send service, billing, and purchase confirmation emails.
- To troubleshoot errors, prevent abuse, and improve service reliability.
4. Payment processing
Checkout, payment details, invoices, taxes, and payment compliance may be handled by Paddle or another authorized payment provider. We do not need to store full payment card details in this portal. Payment providers process billing information according to their own privacy and security practices.
5. Sharing information
Information may be shared with your reseller, service provider, payment provider, email delivery provider, technical service providers, or legal and compliance partners when needed to operate the service, support billing, protect users, or comply with law.
6. Data retention
We retain account, camera, and subscription information as long as needed to provide the service, maintain billing records, resolve disputes, comply with legal obligations, and support security operations.
7. Your choices
You may request help updating account information, reviewing subscription status, canceling subscriptions, or asking privacy questions by contacting your reseller or service provider.
8. Security
We use reasonable safeguards to protect account, camera, and subscription information. No system is completely secure, so you should use strong camera administrator credentials and protect access to your email account.
9. Contact
If you have privacy questions, please contact your reseller or service provider.